Sofreh Kitchen & Grill — Website & Online Ordering Terms
Effective date: 14 October 2026
1. About Sofreh
These terms apply to sofrehdubai.com and direct online orders placed through this website. Sofreh Kitchen & Grill DMCC is located at X1 Tower, Cluster X, Jumeirah Lake Towers (JLT), Dubai, United Arab Emirates.
2. Placing an order
Please check your items, quantities, options, delivery address and contact details before submitting an order. Availability depends on the selected location, service hours and stock. An order remains subject to confirmation by the restaurant; a payment notification alone is not confirmation of acceptance. Please contact us if the order status is unclear before placing a duplicate order.
3. Prices and payment
Prices are in UAE dirhams (AED). Review the final checkout total, including applicable tax, delivery charges and discounts, before confirming. Available payment methods are displayed at checkout. If a payment fails but your bank shows a debit, contact us with your order and payment reference so we can investigate. Do not send full card details, PINs, passwords or one-time codes by email or WhatsApp.
4. Delivery and collection
Delivery availability, charges and any minimum order depend on the address entered at checkout. Delivery and preparation times are estimates and may be affected by order volume, traffic and other circumstances. Please provide an accurate address, useful delivery instructions and a reachable phone number. For collection orders, check the confirmed outlet and collection details.
5. Changes, cancellations and order problems
For changes or cancellation, contact the restaurant immediately and provide your order number. Whether a change or cancellation can be accommodated depends on preparation and delivery progress and your applicable consumer rights. If an item is missing, incorrect, damaged or otherwise unsatisfactory, please contact us promptly with the order details and, where helpful, a photograph. We will review the issue and arrange an appropriate remedy in accordance with applicable consumer rights. If a refund is due, we will explain the refund method and expected processing time; the time for funds to appear may also depend on your bank or payment provider.
6. Allergies and dietary requirements
If you have a food allergy or a specific dietary requirement, contact the restaurant before ordering. Menu descriptions may not list every ingredient. Please confirm that we can accommodate your requirements before placing your order; an order note alone should not be relied on as confirmation.
7. Promotions and loyalty
Promotions and loyalty benefits are subject to the conditions displayed with each offer, including any minimum spend, discount limit, expiry or exclusions. Check that the intended offer is applied in your checkout total before confirming payment.
8. Other ordering platforms
Orders placed through a separate ordering service or third-party platform may have different payment, support and promotion processes. Follow the terms displayed on the service used for that order and contact the relevant support channel.
9. Website use
Please use the website lawfully. Do not attempt unauthorised access, fraudulent orders or interference with its operation. Commercial reuse of our branding, photographs or other protected content requires permission from the relevant rights holder.
10. Consumer rights and applicable law
These terms are subject to applicable United Arab Emirates law. Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded. Disputes may be referred to the competent authorities or courts with jurisdiction.
11. Updates
Changes to these terms will be published here with an effective date. Updates do not retrospectively remove rights relating to orders already placed.
12. Contact and order support
Phone: +971 4 878 6516
WhatsApp: +971 58 522 1243
Email: sofrehjlt@yahoo.com
Address: X1 Tower, Cluster X, JLT, Dubai, United Arab Emirates.
Please include your order number when contacting us about an order.